Responsible Gambling

Our Pledge to Player Safety

Royal Reels Casino, operated by Digibrite SRL (Costa Rica) under a licence from the Curaçao Gaming Control Board, has championed responsible gambling since its launch in 2021. We firmly believe that online gambling should be enjoyed purely as a form of entertainment and must never be treated as a way to earn money or resolve financial difficulties. Responsible gambling, player welfare and fair play sit at the heart of everything we do. Before you begin any gaming session, take a moment to consider whether the funds you intend to wager are set aside exclusively for leisure and will not impact your essential living expenses. If there is any hesitation, we encourage you to step away.

Recognising the Warning Signs

Problem gambling can develop gradually. Reflect honestly on whether any of the following behaviours apply to you:

• You steadily increase your bets in an effort to recoup previous losses
• You draw on savings or borrow money specifically to fund gambling
• You neglect work commitments, family responsibilities or social activities because of gambling
• You hide how much time or money you spend gambling from the people around you
• You experience restlessness, irritability or anxiety when trying to reduce or cease gambling
• You rely on gambling as an emotional escape rather than treating it as casual entertainment

If you identify with one or more of these indicators, we strongly recommend activating the self-exclusion tools available within your account and seeking professional guidance without delay.

Self-Exclusion Tools and Deposit Limits

Royal Reels Casino equips every player with a comprehensive suite of configurable protection tools, accessible directly from your account settings:

• Deposit limits: set a daily, weekly or monthly cap on the amount you can deposit. Once the threshold is reached, further deposits are automatically blocked until the next period begins.
• Loss limits: define the maximum amount you are prepared to lose per day, week or month. Once exceeded, additional wagers are suspended until the limit resets.
• Reality checks: activate periodic on-screen alerts that display the duration of your current session and the total amount spent, helping you remain aware of your gambling activity.
• Session time limits: set a maximum playing time per day. When your allotted time expires, the system logs you out automatically and sends a notification.
• Self-exclusion: temporarily block access to your account for 24 hours, 7 days, 30 days or 90 days. During the exclusion period, login is disabled and all promotional communications are paused. You may also request permanent self-exclusion, which cannot be reversed.

Any reduction to an existing limit takes effect immediately. Increases are subject to a mandatory 48-hour cooling-off period to guard against impulsive decisions.

Protection of Minors

Access to Royal Reels Casino is strictly limited to individuals aged eighteen (18) years and over. KYC identity verification is conducted during the registration process. Should an account be found to belong to a minor, it will be closed immediately, all winnings will be voided and the original deposits refunded. We strongly recommend that parents and guardians install parental control software — such as Net Nanny, Qustodio or Family Zone — to restrict minors from accessing online gambling websites.

Australian Gambling Help Resources

If gambling is causing you distress, affecting your finances or impacting your relationships, specialised organisations offer free, confidential support around the clock:

The Golden Rule

Gambling should always remain enjoyable. It must never be used as a strategy to overcome financial hardship. Only wager money whose loss will not compromise your day-to-day financial stability. Before each session, establish a firm budget and commit to never exceeding it. If playing is no longer fun, make use of the self-exclusion tools or reach out to one of the professional organisations listed above. Our team is available at all times via [email protected] — every enquiry is treated with absolute confidentiality and respect.

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